FridgedoorHow it works
A list of customers who are due becomes a day of confirmed bookings.
Nothing is forwarded, copied or re-typed. The reminder carries a link good for one customer, and whatever they do with it comes back to your team as a thread.
Step 01
Write the message once
A template holds the wording, the merge fields and the layout. Every run reuses it, so no branch is rewriting the same service reminder each month.
Merge fields pull the name, the vehicle, the due date and anything else your list carries. Templates belong to the account, so a second branch starts from the same wording rather than inventing its own.
Step 02
Upload who is due
Drop in a CSV and map the columns. You preview the run before anything sends. The mapping is saved, so next month is one screen shorter.
The preview is the whole run, one row per customer, with the message as that person will receive it. Nothing leaves until you say so, and the column mapping is remembered for the next upload.
Step 03
They answer on their phone
The link opens a page in your branding. They confirm the slot, pick another time, decline, or ask to be called back.
The link is good for one customer, so there is no login. Times on offer come from that branch's own opening hours, which means a customer cannot book a slot the bay does not have.
Step 04
Replies land in one queue
Confirmations and questions arrive as threads carrying the contact and the booking. Mark complete, transfer to another branch, or reply from the same screen.
A text reply and an email from the same customer sit in one thread. The booking travels with it, so whoever picks the thread up can see what was asked for without opening a second system.
Talk to us
See it against your own reminder volume.
Tell us your branches, your channels, and roughly how many customers come due each month. If it is not a fit, we will say so.
- A mapped plan for your locations, domains and templates
- A written quote covering seats, SMS volume and sending domains
- An account set up with your own templates before anyone logs in
We reply within one business day. One person, one email. No sequence, no drip.