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Fridgedoor

Changelog

Long lists that stay quick

Paging through everything that grows, a consistent icon set, and five repairs to sending.

Every list in Fridgedoor grows. The inbox grows fastest, but runs, suppressions and unsubscriptions all accumulate, and each of them had been loading itself in one go. On a new account that is invisible. On an account with four years of history it is a screen you wait for.

They page properly now — you move forward and back through a list rather than waiting for all of it.

Five repairs to sending

These are the ones worth reading, because each of them could cost you money or credibility with a customer:

  • A re-run could re-send to a whole group. If a run failed part-way and you ran it again, everyone could receive a second message. A re-run now covers only what it should.
  • A failed send could report as delivered. The worst kind of defect: you believed a customer had been told, and they had not.
  • A message that had already gone out could go a second time.
  • A failed run’s status could fail to be written, leaving a run that looked like it was still going.
  • A slow reply from a message carrier could hold a send open indefinitely rather than failing and being retried.

Impersonation is visible

When someone from Fridgedoor signs in as you to look at a problem, a banner says so for as long as it lasts. Support access that leaves no trace on the screen is support access you cannot audit.

new

  • A banner shows when someone from Fridgedoor is signed in as you to help with a problem.

improved

  • The inbox, runs, suppressions and unsubscriptions all page properly.
  • Screen controls use a consistent icon set, and inbox search sits ahead of the view toggle.

fixed

  • Re-running a campaign could re-send to a whole group.
  • A send that failed could be reported as delivered, and a message that already went could go twice.
  • A slow reply from a message carrier no longer holds a send open indefinitely.

Talk to us

See it against your own reminder volume.

Tell us your branches, your channels, and roughly how many customers come due each month. If it is not a fit, we will say so.

  • A mapped plan for your locations, domains and templates
  • A written quote covering seats, SMS volume and sending domains
  • An account set up with your own templates before anyone logs in

Register your interest

One business day One person, one email. No sequence, no drip, and no calendar link to negotiate with.