FridgedoorNZ Built for service businesses with more than one branch
Every reminder, booking and reply in one queue.
Upload the customers who are due. The reminder goes out by SMS or email, they confirm or move the slot from their phone, and the reply lands in a queue your branches share.
Register your interest See how it works
Sends from your own domain No app for your customers to install
The enquiries queue: replies to a reminder, by SMS and by email, in one place.
Every channel, one thread
Two ways in. One thread out.
A text reply and an email about the same job arrive as one conversation against one contact, with the booking attached.
How it works
A list of customers who are due becomes a day of confirmed bookings.
Nothing is forwarded, copied or re-typed. The reminder carries a link good for one customer, and whatever they do with it comes back to your team as a thread.
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01
Write the message once
A template holds the wording, the merge fields and the layout. Every run reuses it, so no branch is rewriting the same service reminder each month.
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02
Upload who is due
Drop in a CSV and map the columns. You preview the run before anything sends. The mapping is saved, so next month is one screen shorter.
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03
They answer on their phone
The link opens a page in your branding. They confirm the slot, pick another time, decline, or ask to be called back.
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04
Replies land in one queue
Confirmations and questions arrive as threads carrying the contact and the booking. Mark complete, transfer to another branch, or reply from the same screen.
What the customer sees
A link in a text message, not an app to install.
The page opens in your branding: your logo, your cover image, your colour. It answers on the phone that buzzed, with no login and no download.
- Works in any phone browser, with nothing to download
- Slots come from that branch's own opening hours
- Whatever they choose comes straight back to your queue
Campaigns and runs
One template, one list, one row you can point at.
A run is one template sent to one uploaded list. The row shows what went out and what came back, so a branch can see whether the reminder worked.
- Preview the whole run before a single message goes out
- Suppression and unsubscribe lists are enforced for you
- Replies come back as threads, not as a report to read
Who it is for
Businesses that book customers in by the hundred, every month.
Fridgedoor was built around vehicle servicing and WOF reminders. It fits any trade that works from a due date and a calendar.
Vehicle servicing and WOF
Service due, WOF due, and fleet check-ins across several bays and branches.
Trades and maintenance
Annual inspections, filter changes, and compliance checks on a fixed cycle.
Clinics and appointments
Recalls and follow-ups, where a missed slot is a lost afternoon.
Platform
The parts your operations lead asks about
Locations and teams
Each branch keeps its own booking preferences, opening hours and sending identity under one account.
Roles and audit
Admin, owner, manager, office and view roles, with an activity trail on every enquiry and run.
Domains and deliverability
Verify your own sending domains for outbound and inbound mail, and keep suppression lists per domain.
API tokens and webhooks
Scoped tokens for your job-management system, and webhooks so a booking reaches it without anyone re-keying it.
Booking preferences per branch
Opening hours and slot length are set per location, so one branch's Saturday is not another's.
Your branding on the customer page
Logo, cover image and theme colour, so the page your customer opens does not look like it came from a stranger.
Questions we get
Asked on every first call
If yours is not here, ask it when we talk. It comes to a person, not a queue.
Do we keep our existing email addresses?
Yes. Replies go out from your own address once the sending domain is verified, and inbound mail arrives on a subdomain you control.
Do our customers have to install an app?
No. The link in the reminder opens a web page on their phone, in your branding. Nothing to download and nothing to sign into.
Can each branch have its own hours and templates?
Yes. Every location carries its own booking preferences, opening hours and sending identity, while users and reporting stay at account level.
How is SMS billed?
Per message. We will quote against your actual volume when we talk, rather than publish a rate that will not match what you send.
Is there an API?
Scoped API tokens and webhooks, so a CRM or job-management system can create runs and hear about bookings without anyone re-keying them.
How do we get an account?
Register your interest and we set it up with you. There is no self-serve signup. Branches, domains and templates are configured before anyone logs in.
Talk to us
See it against your own reminder volume.
Tell us your branches, your channels, and roughly how many customers come due each month. If it is not a fit, we will say so.
- A mapped plan for your locations, domains and templates
- A written quote covering seats, SMS volume and sending domains
- An account set up with your own templates before anyone logs in
We reply within one business day. One person, one email. No sequence, no drip.